Customers in South America

Total number of machines: 12 sets

5 sets of NEWTOP-138S Customizable Paper Glass Machine

5 sets of NEWTOP-118DT  Double Wall Paper Cup Machine

2 sets of NEWTOP-DXD110 High Speed Intelligent Paper Cup Packing Machine

Customer factory photos

Background: Market Changes Driven by the Pandemic

The COVID-19 pandemic reshaped the disposable tableware market:

1. Consumers prioritized hygiene and safety, with "avoiding shared items" becoming a consensus.

2. Demand for disposable paper cups surged, especially in catering takeout, due to their "use-and-throw" nature.

3. This market shift made the South American customer’s collaboration with New Debao a classic case of counter-trend growth.

Cooperation Process

1. Initial Contact & First Order

· At the start of the pandemic, the customer searched for "smart paper cup production line" online and found New Debao Company.

· Customer’s pain points:

  Original equipment had limited capacity and relied on manual packaging.

  Could not meet surging orders or hygiene standards (reducing interpersonal contact).

· Decision to cooperate: After comparing parameters and sanitary designs, the customer ordered 2 NEWTOP-138S Customizable Paper Glass Machine, attracted by their fully enclosed system and 150 cups/minute stable capacity.

2. First-Week Results

The anti-scalding double-layer cups produced by NEWTOP-138S met "safe and contactless" requirements, becoming designated supplies for local chain coffee shops.

Equipment ran without failures, with daily capacity stably exceeding 100,000 pieces—far beyond expectations.

3. Expansion Amid Growing Demand

As orders continued to rise, the customer added 8 more machines after 2 weeks:

① 5 NEWTOP-138S + 5 NEWTOP-118DT Double Wall Paper Cup Machine formed an intelligent production line for different-spec double-layer cups.

② 2 NEWTOP-DXD110 automatic Paper Cup Packing Machines were added as core "epidemic prevention" equipment:

* Enabled fully automated production (from forming to bagging/sealing) with fewer workers.

* Addressed "labor shortage" and "gathering risk" challenges during the pandemic.

4. Peak Performance

During the busiest quarter, the production line ran continuously with NewTop equipment:

* Double-layer cups’ insulation and aseptic standards won high-end orders (chain restaurants, hospital logistics).

* Customer feedback: "Each NewTop machine boosted confidence in handling urgent orders. Expanding from 2 to 10 units increased capacity and order security via intelligent automation."

Conclusion

This special-period cooperation highlighted NewTop equipment’s strength in extreme markets:

• Stable performance withstood order peaks.
• "Low-contact, high-cleanliness" design built a hygienic safety line for customers, turning every order into trust.